MDT Reports:
With call monitoring Auditing, MDT Reports will provide your campus with the specific and pinpoint level of information you need to help manage your admissions team, MDT Reports identifies for you, in multilevel detail, information about every call giving you the ability to sort by data relative to your school. MDT Reports allows you to know what happened on every call to your school without having to spend time listening to every call. Know which programs are being requested, how representatives are performing and so much more.
Benefits:
- Immediately separate leads from calls
- Capture the names of the receptionists
- Capture the names of the admissions officer
- Capture the program of interest
- Capture the campus if the call went to a call center
- Capture the disposition of the call, so you know if it was appointed, not appointed, whether it was a lead, or should have been a lead
- Verify the number given is the same that was provided on called-ID.
